pipi vip Privacy Policy

Data We Collect

pipi vip collects personal data from you in several ways: directly through the account registration process, through your ongoing use of the platform, through payment transactions, and through automated technical systems such as server logs and cookies. We collect only data that is necessary and proportionate to the purposes described in this Privacy Policy.

The categories of personal data we collect include the following:

We may also collect data from third-party sources in limited circumstances — for example, identity verification data from KYC service providers, or fraud-risk signals from payment processors. Any data received from third parties is handled in accordance with this Privacy Policy and is used only for the purpose for which it was shared with us.

You are not required to provide every category of data listed above to use pipi vip. However, certain data — such as your full name, date of birth, email address, and mobile number — is mandatory for account registration. Failure to provide mandatory data will prevent us from opening and maintaining your account.

How We Use Your Data

pipi vip processes your personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following table sets out the primary purposes for which we use your data and the legal basis for that processing:

• Account Creation and Management: We use your identity and contact data to open your player account, verify your identity, maintain your account profile, and communicate with you about account-related matters. This processing is necessary for the performance of our contract with you as a pipi vip player.
• Payment Processing: We use your financial data to process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and connected bank accounts. This processing is contractually necessary and legally required for anti-money laundering compliance.
• KYC and Identity Verification: We use your identity and financial data to verify your identity and the source of your funds in accordance with international AML standards. This processing is a legal obligation that we are required to fulfil.
• Platform Security and Fraud Prevention: We use technical data, usage data, and identity data to detect and prevent fraudulent activity, money laundering, account takeover attempts, bot activity, and bonus abuse. This processing is in pipi vip's and its players' legitimate interests to maintain a safe and fair platform.
• Customer Support: We use communications data, identity data, and account data to handle your support enquiries, process complaints, and respond to responsible gaming requests. This processing is contractually necessary and reflects our obligation to provide adequate customer support.
• Responsible Gaming: We use usage data and account data to monitor betting patterns that may indicate problem gambling behaviour. Where such patterns are detected, we may make contact with the player to offer responsible gaming tools. This processing is in the legitimate interests of player welfare.
• Platform Improvement and Analytics: We use anonymised usage data to understand how players interact with pipi vip, which games and features are most popular, and where improvements can be made. This analysis is conducted in aggregate and does not involve identifying individual players.
• Marketing Communications: With your explicit consent, we may send you promotional emails or platform notifications about new games, bonuses, and offers relevant to your interests. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting [email protected].
• Legal and Regulatory Compliance: We may process and disclose your personal data where required by applicable law, court order, or a legitimate request from a regulatory or law enforcement authority.

Data Sharing & Third Parties

pipi vip does not sell, rent, or transfer your personal data to third parties for their own commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the defined purpose:

• Payment Service Providers: We share financial data with bKash, Nagad, Rocket, Upay, BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard solely for the purpose of processing your deposits and withdrawals. These providers are contractually bound to handle your data securely and to use it only for payment processing purposes.
• Identity Verification Partners: We work with specialist KYC and identity verification service providers to verify the identity documents you submit during account verification. These providers process your identity data on our behalf under strict data processing agreements.
• Fraud Prevention Services: We may share technical and transactional data with fraud detection platforms to identify and mitigate risks to the platform and to our players. Data shared with these services is used only for fraud risk assessment and is not used for advertising or profiling.
• Game Software Providers: Certain game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical and session data necessary for game delivery, such as your session token and game history, to enable gameplay and resolve game disputes. These providers operate under separate data agreements.
• IT and Hosting Infrastructure: pipi vip uses third-party data centre and cloud hosting services to store and process platform data. These providers act as data processors on our behalf and are bound by data security obligations in their service agreements.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, courts, financial intelligence units, or other regulatory bodies where we are legally compelled to do so, or where disclosure is necessary to prevent or detect criminal activity, including money laundering and match-fixing.

pipi vip does not share your data with advertisers, data brokers, social media platforms, or any other third party for the purpose of targeted advertising or behavioural profiling. If this policy ever changes in this regard, we will provide you with clear notice and, where required, seek your explicit consent before any such sharing takes place.

Cookies & Tracking Technologies

pipi vip uses cookies and similar technologies on its platform. Cookies are small text files stored on your device by your web browser when you visit a website. They serve a range of functions, from keeping you logged in to enabling us to understand how the platform is being used. The following categories of cookies are used on pipi vip:

You can manage cookie preferences through your web browser settings. Most modern browsers allow you to block, delete, or receive notifications before cookies are set. Please note that disabling strictly necessary cookies will prevent you from logging in to your pipi vip account and using core platform features. Disabling analytics or functional cookies will not prevent you from using the platform but may affect your experience.

pipi vip does not currently respond to browser-level "Do Not Track" signals, as there is no universally accepted standard for how platforms should respond to such signals. We encourage you to manage your preferences directly through your browser settings or by contacting us at [email protected] if you have specific privacy concerns.

Data Retention

pipi vip retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:

• Account and Identity Data: Retained for the duration of your account relationship with pipi vip, plus a minimum of 5 years following account closure. This retention period is required to meet our anti-money laundering and know-your-customer regulatory obligations.
• Financial and Transaction Data: Retained for a minimum of 5 years from the date of the transaction. This period covers standard audit, tax, and AML record-keeping requirements.
• Customer Support Communications: Retained for 3 years from the date of the last correspondence, to allow us to refer back to prior interactions in the event of a repeat enquiry or escalated complaint.
• Technical and Usage Data: Anonymised aggregate analytics data may be retained indefinitely for platform improvement purposes. Identifiable technical data (such as IP address logs) is retained for up to 12 months and then purged or anonymised.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for the duration of the consent and for 2 years after consent is withdrawn, as evidence of compliance with consent requirements.

When personal data reaches the end of its retention period, pipi vip will securely delete or irreversibly anonymise it. Deletion procedures include secure overwriting of digital files and records in line with industry best practices. We do not retain data indefinitely, and no personal data is kept beyond the periods described above without a documented legal justification.

Your Privacy Rights

As a pipi vip player, you have a meaningful set of rights in relation to your personal data. We are committed to upholding these rights and responding to all valid requests within 30 calendar days of receipt. The following rights are available to you:

To exercise any of the above rights, please contact our data protection team at [email protected] with the subject line "Privacy Rights Request". Please include your registered email address and the specific right you wish to exercise. We will acknowledge your request within 5 business days and provide a full response within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Please note that some rights are subject to limitations. For example, we cannot delete data that we are legally required to retain under AML regulations, even if you submit an erasure request. In such cases, we will clearly explain which data cannot be deleted and the legal basis for retaining it.

Data Security

pipi vip takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration, or destruction. Our security framework includes the following controls:

• Encryption in Transit: All data transmitted between your browser or mobile device and the pipi vip platform is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to all pages of the platform, not just payment or login pages.
• Encryption at Rest: Sensitive personal data stored in our databases — including identity records, financial data, and KYC documents — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within pipi vip's internal systems is restricted to authorised personnel who require access to perform their specific job responsibilities. Role-based access controls are enforced, and all data access is logged for audit purposes.
• Password Security: Account passwords are stored using cryptographic hashing. pipi vip staff cannot view your password in plain text. We encourage players to use strong, unique passwords and to enable any available two-factor authentication options.
• Infrastructure Security: Our servers are hosted in secure data centres with physical access controls, redundant power and cooling systems, and regular security patching. Network-level security includes firewalls, intrusion detection systems, and distributed denial-of-service (DDoS) protection.
• Third-Party Security Assessments: pipi vip conducts periodic security assessments of its platform infrastructure and works with third-party security specialists to identify and address vulnerabilities in a timely manner.
• Data Breach Response: In the unlikely event of a personal data breach that poses a risk to your rights and interests, pipi vip will notify affected players at the earliest practicable opportunity and take immediate steps to contain and remediate the breach.

Policy Updates & Contact

pipi vip reserves the right to update or amend this Privacy Policy at any time. Changes may be required to reflect updates to our services, changes in applicable data protection law, or improvements to our data handling practices. The effective date at the top of this document will always reflect the date of the most recent revision.

When we make material changes to this Privacy Policy — that is, changes that significantly affect how we collect, use, or share your personal data — we will notify you in advance via the email address registered to your account or via an in-platform notification. Minor administrative updates (such as correcting typographical errors or clarifying existing practices without substantive change) may be made without advance notice.

Your continued use of the pipi vip platform after a revised Privacy Policy has been published constitutes your acknowledgement of the updated terms. If you do not agree with a revised Privacy Policy, you should discontinue use of the platform and request account closure by contacting [email protected].

pipi vip is committed to resolving all privacy concerns fairly and transparently. If you feel that your concern has not been adequately addressed, you have the right to escalate the matter through appropriate legal channels available in your jurisdiction. We encourage you to contact us first so that we have the opportunity to resolve the matter directly.

This Privacy Policy applies exclusively to data collected and processed by pipi vip through its website and associated platform services. It does not apply to third-party websites that may be linked from within the platform, nor to the independent privacy practices of payment service providers such as bKash or Nagad. We encourage you to review the privacy policies of any third-party service you use in connection with your pipi vip account.